“IntoActions led over 80 participants (Rector, Vice-Rectors, Deans, Professors, Administrators, Students) through a 4-week participatory human-centered strategic design workshop at the Universidad Católica del Uruguay (UCU). The workshop’s goals were to introduce a strategic innovation model, identify key areas that UCU wanted to improve or develop, and create prototype solutions.

The experience was extraordinary in many ways—for its novel approach that energized the organization internally; for the inclusion of all key stakeholders, including 20 students, throughout the entire process; for its hands-on and practical approach; and for its results. Three out of the four selected prototype projects have already been implemented and are working well.

The workshop was very successful and good for UCU’s heart and soul and already left a lasting rhythm of innovation. A litmus test was the pandemic, and we passed it gracefully. I can affirm that we were the university in Uruguay that best knew how to respond to the pandemic, in the shortest time possible and with the best quality.”